Warranty Coverage

This warranty is provided by Serial Grillaz, covering your wood-fired BBQ grill. This warranty is valid for a period of 1 year from the date of purchase and is applicable only to the original purchaser.

Parts Covered:

This warranty covers the following parts of the wood-fired BBQ grill:

  • Outer shell and frame
  • Firebox
  • Rotary wheel
  • Lift system
  • Cooking platform

Please note, the refractory firebricks are not covered under this warranty.

What’s Included:

  • Replacement: This warranty includes the replacement of the covered parts should they be found defective under normal usage conditions. This includes the cost of the new parts required to replace the defective ones.
  • Repair: This warranty includes the labor and parts required to repair the grill should it malfunction under normal use conditions.

Exclusions:

This warranty does not cover:

  • Normal wear and tear.
  • Damage resulting from misuse, abuse, accidents, alterations, or improper installation or maintenance.
  • Improper storage of the grill.
  • Cosmetic issues such as scratches, dents, or corrosion unless they significantly impair the functionality of the grill.

Limitations:

The coverage of repairs and replacements under this warranty is limited to the original cost of the grill. Repairs or replacements exceeding this cost will not be covered.

Transferability:

This warranty is non-transferable and is only valid for the original purchaser of the product. The warranty commences from the date of product purchase.

Customer Responsibilities:

It is necessary for the customer to retain the purchase receipt or proof of purchase.

Claim Process:

To file a warranty claim, contact Serial Grillaz via the contact details on the website at www.serialgrillaz.com. You will need to provide proof of purchase and a detailed description of the issue. Serial Grillaz will guide you through the process of assessing the issue and organizing repair or replacement as deemed appropriate under this warranty.

Miscellaneous:

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state or country to country. The provisions of this warranty are not intended to reduce or waive any rights the purchaser may have under existing national legislation.

Governing Law:

This warranty shall be governed by and construed in accordance with the laws of the state or country where the product was purchased.

For further assistance or more information on this warranty, please contact Serial Grillaz via the contact details on the website at www.serialgrillaz.com.